alonodt5 Privacy Policy

1. Who We Are

alonodt5 is an internationally licensed online gaming platform operating at alonodt5.net. We provide cricket betting, live casino, slot games, and sports wagering services to eligible players, with a primary focus on serving Pakistani players with full PKR support and local payment integration including JazzCash, EasyPaisa, and major Pakistani bank transfers.

For the purposes of this Policy, alonodt5 acts as the data controller in respect of all personal data collected directly from you through the Platform. Where third-party payment processors or game providers process your data on our behalf, they do so as data processors under contractual obligations consistent with this Policy.

If you have any questions about how alonodt5 handles your personal data, our designated privacy contact can be reached at [email protected].

2. Personal Data We Collect

alonodt5 collects the following categories of personal data from players:

2.1 Identity Data

Full legal name, date of birth, gender, CNIC number, passport number (where provided as an alternative to CNIC), and a photograph or scan of your identity document submitted during KYC verification.

2.2 Contact Data

Email address, Pakistani mobile number, and residential address (including city, province, and postcode). Players in Karachi, Lahore, Islamabad, Faisalabad, and other major cities are required to provide an accurate current address to support identity verification.

2.3 Financial Data

Payment method details including JazzCash account references, EasyPaisa wallet identifiers, bank account numbers (HBL, UBL, Meezan Bank, SadaPay, Raast), USDT TRC20 wallet addresses, transaction history, deposit and withdrawal records, and balance statements. We do not store full card numbers or banking passwords.

2.4 Account & Activity Data

Your alonodt5 username, login timestamps, betting history, game session data, bonus activity, responsible gaming settings, and communication records with our support team.

2.5 Technical Data

IP address, device type, operating system, browser type and version, screen resolution, referring URLs, and session duration. This data is collected automatically when you access alonodt5.

2.6 Behavioural Data

Clickstream data, pages visited, features used, game preferences, and interaction patterns within the Platform. This data is used to improve our services and personalise your experience.

Data Category	Examples	Collected At
Identity	Name, CNIC, DOB	Registration & KYC
Contact	Email, mobile, address	Registration
Financial	JazzCash ref, bank details, transactions	Deposit / Withdrawal
Account Activity	Bets placed, game history	Ongoing use
Technical	IP address, device info	Every session
Behavioural	Clickstream, preferences	Every session

3. How We Collect Your Data

alonodt5 collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically: Through cookies, web beacons, and server logs when you browse or use the alonodt5 Platform.
• From payment providers: Transaction confirmation data and fraud signals received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and our USDT processing partner.
• From identity verification providers: Results of automated or manual document checks conducted as part of our KYC compliance obligations under our international gaming licence.
• From fraud prevention services: Risk signals and device fingerprint data from third-party fraud detection tools used to protect the integrity of the Platform.

4. Purposes & Legal Basis for Processing

alonodt5 processes your personal data for the following purposes, each of which rests on a defined legal basis:

• Account operation and contract performance: To register your account, verify your identity, process bets, handle deposits and withdrawals, and provide customer support. Legal basis: performance of contract.
• Regulatory and legal compliance: To fulfil KYC, anti-money laundering (AML), and responsible gaming obligations under our international gaming licence. Legal basis: legal obligation.
• Fraud prevention and platform security: To detect and prevent fraud, money laundering, bonus abuse, underage gambling, and other prohibited conduct. Legal basis: legitimate interests.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the alonodt5 user experience. Legal basis: legitimate interests.
• Personalisation: To tailor game recommendations, promotions, and content to your preferences. Legal basis: legitimate interests (or consent, where required).
• Marketing communications: To send you relevant promotions, offers, and platform updates via email or SMS, where you have opted in. Legal basis: consent.

5. Sharing Your Personal Data

alonodt5 does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and our USDT processing partner receive the minimum data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC and document verification services receive identity documents and verification data solely to conduct checks on our behalf.
• Game content providers: Live casino and slot game studios may receive your Player ID and session data necessary to deliver their games within the alonodt5 Platform environment.
• Fraud and risk platforms: Anonymised or pseudonymised device and behavioural data may be shared with fraud detection partners to protect the Platform.
• Regulatory authorities: We will disclose personal data to our gaming licensing authority, financial intelligence units, or law enforcement agencies where we are legally required to do so.
• Business transfers: In the event of a merger, acquisition, or transfer of alonodt5's business, personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party data processors engaged by alonodt5 are bound by written data processing agreements that require them to handle your data securely, use it only for the specified purpose, and not share it further without authorisation.

6. International Data Transfers

alonodt5 operates under an international gaming licence, and some of our service providers and data processors are located outside Pakistan. When your personal data is transferred outside of Pakistan, alonodt5 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with international best practice, to ensure your data receives an equivalent level of protection regardless of where it is processed.

If you have questions about the specific safeguards applied to any international transfer of your data, please contact us at [email protected].

7. Data Retention

alonodt5 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years after account closure, in compliance with AML regulations applicable under our gaming licence.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Responsible gaming records: Self-exclusion, deposit limit, and cooling-off records are retained for a minimum of five (5) years to prevent circumvention of player protection measures.
• Technical and session logs: Typically retained for up to 12 months for security monitoring purposes, then deleted or anonymised.
• Support correspondence: Retained for three (3) years from the date of last interaction, unless forming part of an ongoing dispute or regulatory matter.

When data is no longer required and no legal obligation to retain it exists, alonodt5 securely deletes or irreversibly anonymises it in accordance with our internal data lifecycle policy.

8. Cookies & Tracking Technologies

alonodt5 uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device that help us deliver and improve our services. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function, including maintaining your login session and remembering your language preferences. These cannot be disabled.
• Performance cookies: Collect anonymised data about how Players use the Platform (pages visited, errors encountered, session lengths) to help us identify improvements.
• Functional cookies: Remember your preferences, such as preferred game categories or responsible gaming settings, to personalise your experience.
• Analytics cookies: Used to understand aggregate usage patterns across the Platform. Data collected is pseudonymised and not linked to your identity.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the alonodt5 Platform.

9. Children & Minors

The alonodt5 Platform is strictly intended for persons who are 21 years of age or older. We do not knowingly collect personal data from any individual under the age of 21. If alonodt5 discovers that personal data has been collected from a person under 21, that account will be immediately closed, all funds returned where legally required, and the data deleted. If you believe a minor has registered on alonodt5, please contact us immediately at [email protected].

10. Security Measures

alonodt5 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the alonodt5 servers.
• Encryption at rest for sensitive data categories including identity documents and financial records.
• Role-based access controls ensuring that staff can only access personal data necessary for their specific job function.
• Regular internal and third-party security assessments and penetration testing of the Platform.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures for prompt detection, investigation, and notification of any personal data breach.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, alonodt5 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

11. Exercising Your Privacy Rights

As described in the summary section above, you have a number of rights in relation to your personal data held by alonodt5. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and a description of the right you wish to exercise.

alonodt5 will verify your identity before processing any privacy rights request. We aim to respond to all verified requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Where a request is manifestly unfounded or excessive, alonodt5 reserves the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for that decision.

12. Marketing Communications

alonodt5 may send you promotional emails and SMS messages about bonuses, new games, PSL cricket betting markets, and platform updates, where you have provided your consent to receive such communications at the time of registration or subsequently through your Account Settings.

You can withdraw your consent and opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any marketing email from alonodt5.
• Updating your communication preferences in Account Settings.
• Contacting our support team at [email protected] with a written opt-out request.

Please note that opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these are necessary for the operation of your account and cannot be disabled.

13. Third-Party Links

The alonodt5 Platform does not contain links to external third-party websites. However, if you navigate to any other website independently, please be aware that alonodt5 has no control over the privacy practices of third-party sites and accepts no responsibility for their content or data handling practices. We encourage you to review the privacy policy of any website you visit.

14. Changes to This Privacy Policy

alonodt5 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, we will notify active players by email and display a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Your continued use of alonodt5 following the publication of any updated Policy constitutes your acceptance of the revised terms.

15. Contact & Complaints

If you have any questions, concerns, or complaints about how alonodt5 processes your personal data, please contact our privacy team in the first instance:

• Email: [email protected]
• Subject Line: Privacy Enquiry / Data Protection Complaint
• Response Time: We aim to acknowledge all privacy queries within 48 hours and resolve them within 30 days.

If you are not satisfied with alonodt5's response to your privacy complaint, you may escalate the matter to the relevant supervisory authority under the jurisdiction of our international gaming licence. Details of the applicable supervisory authority are available on request from our support team.

alonodt5 is committed to resolving all privacy complaints fairly, transparently, and in a timely manner. We value your trust and treat every data protection concern with the seriousness it deserves.